Description

Job Overview

City Exchange, a licensed financial services provider by the Central Bank of the UAE, is looking for a motivated Customer Service Executive to join their Dubai branch. This role involves managing customer interactions, assisting with remittance and foreign exchange transactions, and delivering exceptional service to ensure customer satisfaction.

Key Responsibilities

The successful candidate will be responsible for handling customer transactions related to remittance and foreign exchange services. They will provide accurate information regarding exchange rates, products, and services, while maintaining high standards of prompt and courteous customer service. Additionally, the role includes resolving customer inquiries, addressing any issues efficiently, and supporting daily branch operations and reporting to ensure compliance with internal policies and regulatory guidelines.

Required Skills and Qualifications

Applicants should have prior experience in customer service or financial services, with excellent communication and interpersonal abilities. Basic computer proficiency, including familiarity with MS Office and operational systems, is essential. The ability to work effectively in a fast-paced environment is required, along with fluency in the Indonesian language to cater to a specific client demographic.

Additional Details

This is a full-time position based in Dubai, UAE. The company offers a competitive salary aligned with industry standards. Preference will be given to candidates of Indonesian nationality to match the service requirements of City Exchange’s clientele.

How to Apply

Interested candidates are invited to send their updated resume to careers@cityexchangeuae.com. Please include “Customer Service Executive” in the subject line of your email for proper consideration. For more information, visit www.cityexchangeuae.com or contact the company directly at 600 524 899.