Description

Job Overview

Nexus Global Visas is looking for dedicated Customer Care Executives to join a US-based auto parts support team in Dubai. This role is ideal for individuals passionate about delivering excellent customer service and interested in building their careers internationally. No prior experience in auto parts is necessary, as full training will be provided to help you succeed.

Key Responsibilities

In this role, you will manage inbound calls from US customers, assisting them with inquiries related to auto parts. You will help customers identify the correct parts by using detailed vehicle information, check product availability and pricing, and process orders and modifications. Additionally, tracking shipments, handling returns or warranty issues, and resolving concerns efficiently will be part of your duties. Maintaining accurate records through CRM systems and escalating complex technical issues when necessary will also be essential.

Required Skills

The ideal candidate will have strong English communication skills, preferably with a neutral or US accent, along with a solid understanding of US culture and customer expectations. You should be a good listener with effective problem-solving abilities and the capability to thrive in a fast-paced environment. Basic computer knowledge and a customer-oriented mindset are important, as is a positive attitude and a willingness to learn quickly.

Qualifications and Requirements

This opportunity is open to both freshers and experienced candidates. Experience in customer care, BPO, or voice processes is advantageous but not mandatory. Auto parts knowledge is a plus but not essential due to provided training. Candidates must be under 40 years old and have completed at least two years of college education. Having a valid passport is preferred according to company requirements.

Compensation and Benefits

The salary range for this position is AED 2,500 to AED 4,000 per month, determined by your qualifications, communication skills, and experience. Performance incentives will be offered after joining. Additional benefits include an employment visa, medical insurance, company-provided accommodation, an 8-hour workday, a 5-day workweek, tax-free income, professional training, and opportunities for career advancement.

Why Join This Team?

By joining this US-based process in Dubai, you embark on an international career path with opportunities for growth. Freshers can gain valuable experience and receive continuous professional training. Working in Dubai guarantees tax-free income and a supportive work environment focused on your development.

How to Apply

Interested candidates can apply by submitting their updated resume via WhatsApp or email. For further inquiries, you can contact the HR team at Nexus Global Visas:

• Hussain Ali – HR Talent Acquisition: +91 8553222451
• Mirza Hyder – Recruitment Manager: +91 93808 73470
• Email: info.nexusglobalvisas@gmail.com