Description

Job Overview

We are seeking a dedicated Call Center Agent to join our team at Furless Permanent in the UAE. This on-site role is ideal for individuals passionate about delivering excellent customer service and providing support through multiple communication channels including phone, email, and live chat. The primary focus will be assisting clients with inquiries and managing appointment scheduling.

Key Responsibilities

The Call Center Agent will be responsible for addressing customer questions and concerns efficiently, offering empathetic support, and maintaining clear communication. Handling appointment bookings and updating client information within CRM systems will also be integral to the role. Agents are expected to uphold a professional and customer-centric approach at all times.

Required Skills

• Minimum of 2 years experience in a call center or customer service environment
• Strong English communication skills, both verbal and written
• Familiarity with appointment scheduling and CRM platforms is advantageous
• Ability to remain calm and professional under pressure
• Empathy and a customer-focused mindset

Preferred Industry Experience

Experience within healthcare, beauty, wellness, or clinic settings is highly valued, as it helps in understanding client needs more effectively.

How to Apply

If you meet the above criteria and are eager to join our team, please send your updated CV to careers@furlesspermanent.com. We look forward to reviewing your application and welcoming a new team member committed to outstanding customer service.