Description

Job Overview

We are seeking a detail-oriented Service RMA Assistant with experience in IT or technical support to join our team. The ideal candidate will be responsible for managing the Return Merchandise Authorization (RMA) process, ensuring seamless coordination between customers and service centers, and supporting logistics activities related to product returns and replacements.

Key Responsibilities

This role involves managing all aspects of the RMA workflow, including verifying warranty eligibility, issuing RMA numbers, and inspecting returned items. The assistant will accurately document fault details and coordinate shipments to regional service centers. Additionally, managing RMA records, preparing detailed reports, and maintaining communication with customers regarding the status of their returns are essential duties. The role also supports the management of loaner and replacement stock.

Required Skills and Qualifications

• 1 to 2 years of proven experience in service, RMA handling, logistics, or customer support roles.
• Diploma or degree in Business Administration, Logistics, IT, or a closely related field.
• Proficient in Microsoft Excel and familiar with ERP or ticketing systems to track and manage processes.
• Strong communication and organizational skills to coordinate effectively between teams and clients.
• Prior experience with CCTV, networking equipment, electronics RMA, or familiarity with Hanwha Vision products is a significant advantage.

Work Environment

The position operates within a supportive team setting that values accuracy and timely service execution. The candidate will interact regularly with logistics and technical support teams to ensure smooth RMA handling and customer satisfaction.

How to Apply

Interested candidates can apply by submitting their updated resume to hr.executive@samcom.com. We look forward to connecting with professionals eager to contribute to efficient RMA operations and excellent customer care.