Description

ITSM Expert needed in KSA ( Arabic speakers preferable)

Total TECH leading company in the field of IT outsource & Recruitment in the Middle East & Gulf Area is looking for ITSM Expert have +8 years of Experience
Salary: 15,000 SAR – 17,500 SAR.

Requirements & Duties:
• As a cross functions lead, act as a single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.
• Implement & contribute with other divisions to achieve ISO 20000, 27001
• Capable to connect, update and manage discussions with the customer for all in – scope infrastructure related technical services Networking, Servers, VMware, Storage …etc.
• Lead the ITIL Process resources to achieve the Process KPIs and Service level targets
• Act as a crisis manager during the occurrence of critical incidents, guide Pro – active problem management, address critical issues to avoid change failures, ensure up – to – date maintenance of CMDB, achieving the Availability and capacity targets

If anyone interested please send your updated word doc format resume ASAP for the next process to: careers@totaltech.me