Description

Job Overview

Nair Systems is seeking a Digital Channels Coordinator to join their UAE operations. This key role involves coordinating and supporting various digital banking platforms, such as ATMs, CCDMs, Internet Banking, and Mobile Banking. The coordinator will ensure smooth daily operations, incidents management, vendor communication, and contribute to digital enhancement projects aligned with business goals.

Key Responsibilities

The primary responsibilities include providing ongoing operational support for the bank’s digital channels. You will monitor platform availability, handle incidents promptly to guarantee uninterrupted service, and contribute actively in testing phases such as UAT and regression testing. Additional duties involve preparing and executing test cases, logging defects, and collaborating with vendors and internal teams to resolve issues. Supporting core banking and digital upgrade initiatives according to the approved business cases is also essential.

Required Skills and Qualifications

Candidates should have a solid understanding of banking operations and customer service workflows. Experience in operational support, incident handling, and vendor coordination is crucial. Strong problem-solving abilities combined with a customer-oriented mindset and effective communication skills are necessary to thrive in this position. Proficiency in MS Office and the capability to work seamlessly with cross-functional teams and external vendors are also important.

Application Process

Interested applicants are encouraged to submit their most recent resume in MS Word format promptly. The position has a maximum joining timeframe of one month, with a preferred window of two weeks. Please send your application to nishanthini.suda@nairsystem.