Description

Job Overview

We are seeking an experienced Service Desk Lead to join a reputable organization in Qatar for a long-term contract of six months or more. This role demands leadership skills and a solid background in IT service management to oversee the efficient operation of the service desk team. Local candidates are preferred for this position.

Key Responsibilities

The selected candidate will be responsible for managing service desk operations, ensuring prompt incident resolution, and maintaining high standards in customer and stakeholder interactions. Leading and supporting the service desk team to deliver quality IT support and driving continuous improvement initiatives are essential elements of this role.

Required Skills

• Extensive hands-on experience in Service Desk and IT Service Management
• Proven leadership in managing and motivating service desk teams
• In-depth understanding of ITIL frameworks and ITSM processes
• Expertise in managing incidents, problems, and service requests efficiently
• Strong customer service orientation and ability to maintain productive stakeholder relationships
• Competence in monitoring service performance and implementing enhancements

Requirements

Applicants should have previous experience in a similar leadership capacity within the IT support field, showcasing their ability to manage team dynamics and service quality effectively.

How to Apply

Interested candidates are invited to submit their updated resumes for consideration. Please send your CV with the subject line “ServiceDesk Lead – Qatar” to the email address mariamm@themsigroup.com. For further inquiries, you may also reach out via WhatsApp at +91 77602 50221.