Description

Job Overview

We are seeking a skilled Helpdesk Supervisor to join our team in Qatar. This role requires someone with a solid engineering background and hands-on experience in helpdesk operations within facilities management. The ideal candidate will lead a small team, ensuring smooth daily operations and high-quality support through the Oracle EAM system.

Key Responsibilities

The Helpdesk Supervisor will oversee helpdesk activities, coordinating maintenance services and ensuring timely updates of planned and corrective maintenance tasks. Key duties include managing communications with service providers, maintaining professional telephone etiquette, and collaborating closely with the Helpdesk Manager to organize daily workflows. The role also involves generating shift reports and weekly dashboards to track progress and performance.

Required Skills

• Proficiency with Oracle EAM and CMMS software for facilities management
• Strong command of Microsoft Office applications
• Fluency in both English and Arabic, demonstrating excellent telephone communication skills
• Experience leading a small team within a helpdesk environment
• Solid knowledge of maintenance planning and operations in a facilities management context

Qualifications and Experience

Applicants should hold a Higher Diploma in Engineering or an equivalent qualification. A minimum of three years in a similar supervisory role is essential, preferably within engineering or facilities management helpdesk support.

Benefits and Work Environment

This position offers the opportunity to work in a dynamic and professional setting, supporting critical maintenance operations. The successful candidate will contribute directly to optimizing helpdesk efficiency and supporting the maintenance team through effective coordination and management.

How to Apply

Interested candidates are invited to submit their updated resume. For further inquiries, please contact us at +974 3340 7417 or email careers@gt.enterprises.