Description

Job Overview

Tawar Mall in Qatar is seeking a dedicated Guest Relations Executive to join their customer service team. This role is ideal for candidates who have experience in hospitality or retail and possess outstanding interpersonal skills. The Guest Relations Executive will be responsible for creating a welcoming environment, managing inquiries, and promoting mall activities and offerings.

Key Responsibilities

The primary focus of this position includes greeting guests warmly, handling various customer inquiries with professionalism, and supporting the smooth operation of reception duties. The role also involves promoting mall events and products effectively to enhance customer engagement. Multitasking and maintaining a well-organized workspace are essential to meet the demands of a dynamic service environment.

Required Skills

• Strong guest relations and customer service abilities to manage diverse visitor interactions.
• Excellent verbal and written communication skills ensuring clear and courteous conversations.
• Capability to perform receptionist duties such as welcoming guests and managing inquiries.
• Sales skills to actively promote the mall’s events and products.
• Highly organized with the ability to multitask efficiently in a fast-paced environment.

Requirements

• Bachelor’s degree or diploma, preferably in Hospitality, Customer Service, or Tourism.
• Between 1 to 3 years of experience in customer service, hospitality, retail, hotel, or mall settings.
• Professional grooming with a pleasant and approachable personality.
• Previous experience in hospitality or related sectors is advantageous.

How to Apply

If you are interested in this opportunity, please send your updated resume to careers@tawarmall.qa. Join Tawar Mall to contribute to exceptional guest experiences and grow your career in a vibrant customer service environment.