Description

Job Overview

We are seeking a dedicated Customer Service Officer for a four-month engagement. This role involves managing incoming calls, addressing customer inquiries, resolving complaints, and providing support related to facilities and community services. It is an excellent opportunity for professionals with a strong background in call center or customer service environments.

Key Responsibilities

• Handle all incoming customer calls promptly and professionally.
• Manage customer inquiries and provide accurate information on facilities and community services.
• Address and resolve customer complaints with a customer-first approach.
• Support the smooth operation of customer service functions within the organization.

Required Skills and Qualifications

• Minimum of 5 years experience in call center or customer service roles.
• Proficiency in Arabic is mandatory, with fluency in English (both written and spoken).
• Bachelor’s degree is required for this position.
• Familiarity with CRM systems and facilities management is preferred but not essential.
• Strong communication skills and a professional demeanor.
• Ability to make autonomous decisions and maintain a customer-centric approach.

Why Join Us

This role offers the chance to be part of a dynamic environment where your communication and problem-solving skills directly impact customer satisfaction. You will work with a team that values professionalism and responsiveness.

How to Apply

If you meet the above criteria and are interested in this opportunity, please send your updated resume to Yusuf S via WhatsApp at +974 5095 4561. We look forward to receiving your application.