Description

Job Overview

We are seeking a dedicated IT Officer to join our team in Lahore, Pakistan. The ideal candidate will provide technical support for end-user desktop issues within the Microsoft platform, ensuring efficient resolution aligned with ITIL service delivery standards. This role demands a proactive approach to troubleshooting and a commitment to maintaining high service quality under pressure.

Key Responsibilities

The IT Officer will be responsible for managing and resolving technical issues faced by end users, particularly relating to desktop support. The candidate will follow industry best practices to handle trouble tickets promptly, maintaining a smooth and effective IT service environment.

Required Skills

• Strong troubleshooting abilities with deep knowledge of system support
• Excellent written and verbal communication skills
• Proficient with Microsoft platforms and up-to-date technical knowledge
• Effective internet research skills to assist with problem solving
• Capacity to work effectively under pressure and meet strict deadlines

Qualifications and Experience

Applicants should be graduates in Computer Science or related fields with at least one year of relevant experience in a similar role. Flexibility to operate in a 24/7 environment is essential to meet the demands of this position.

Work Environment

This role is based in Lahore and requires the ability to work within a continuous operational framework, supporting IT services around the clock.

How to Apply

Interested candidates are invited to submit their updated resumes via email to qadir.bakhsh@indiogheights.com.