Description

Job Overview

We are seeking an experienced Assistant Manager to oversee and expand our retail e-commerce platform in Jeddah. This role involves managing the online sales channel, driving business growth, and achieving defined milestones and KPIs. The ideal candidate will coordinate cross-functional teams, handle rebranding initiatives, and optimize customer experience through effective project management and strategic planning.

Key Responsibilities

The Assistant Manager will be responsible for ensuring timely achievement of all project milestones while spearheading business development efforts between existing and prospective clients. Coordination with IT, accounting, HR, value buying, logistics, and other business units is critical to the success of this role. Key duties include managing product logistics from warehouses, overseeing website operations including order processing and customer service, and driving marketing and sales strategies to boost online revenue.

Additional responsibilities involve monitoring monthly P&L reports, troubleshooting website issues, and tracking sales performance. The role also entails providing operational support for customer service escalations and managing KPIs related to customer interactions to enhance the online shopper’s experience. Maintaining regular communication with management through weekly and monthly updates is essential, along with conducting market analysis and benchmarking against competitors.

Required Skills and Experience

• Bachelor’s degree in a relevant field.
• 2 to 4 years of experience in project management or a related discipline.
• Preferably 1 to 3 years’ experience in shelf management, product listing, or e-commerce operations.
• Fluent English communication skills, both written and verbal.
• Strong knowledge of retail environments and online e-commerce platforms.
• Proficiency in Microsoft Office (Excel, PowerPoint, MS Project) at an advanced level.
• Experience with Google Analytics and a solid understanding of the FMCG industry and digital landscape.
• Demonstrated ability to resolve customer complaints and effectively manage escalations.
• Excellent interpersonal skills with the ability to delegate and communicate efficiently across all organizational levels.
• Self-motivated with strong organizational and problem-solving abilities.

Work Environment and Competencies

This position requires a proactive professional comfortable working across multiple departments to identify challenges and deliver workable solutions. Strong communication skills are vital, alongside the ability to minimize risks and maintain smooth operations in a fast-paced e-commerce setting.

How to Apply

Interested candidates can apply by submitting their updated resume.