Description

Job Overview

PhysioVeda Medical Center in Dubai is seeking a friendly and organized Receptionist / Patient Coordinator to join their team on a full-time basis. The ideal candidate will provide exceptional front-desk service by greeting patients, managing appointments, and coordinating treatment schedules. This role plays a vital part in ensuring a smooth and professional patient experience within a healthcare setting.

Key Responsibilities

The Receptionist / Patient Coordinator will be responsible for:

• Welcoming patients and delivering a warm, personalized front-desk experience.
• Handling patient enquiries via phone, WhatsApp, email, and face-to-face communication.
• Coordinating appointments, treatment sessions, and rehabilitation plans alongside physiotherapists and the clinical team.
• Explaining available clinic services and treatment packages to support patient bookings and encourage retention.
• Managing follow-ups to ensure ongoing patient engagement and satisfaction.

Requirements

Successful candidates should meet the following criteria:

• Previous experience as a healthcare receptionist or patient coordinator is preferred.
• Understanding of insurance claims, coverage policies, co-payments, and reimbursements.
• Familiarity with healthcare sales, treatment coordination, and patient retention strategies is a plus.
• Strong communication skills and a customer-focused attitude.
• Female candidates with a minimum of one year work experience in the UAE are preferred.

How to Apply

If you are a passionate and dedicated healthcare professional eager to take on a new opportunity, please submit your updated CV by emailing hr@physioveda.ae.