Description

Front Office Executive – Job Responsibilities
Welcome and assist guests in a professional and friendly manner
Handle guest check-in and check-out procedures
Answer phone calls and respond to guest inquiries
Manage room reservations and bookings
Maintain guest records and update hotel system details
Handle cash, card payments, and billing procedures
Coordinate with housekeeping and other departments for guest requirements
Resolve guest complaints and provide proper solutions
Ensure lobby and front desk area are clean and organized
Provide information about hotel facilities and services
Prepare daily reports and shift handover details
Follow hotel policies and customer service standards
Maintain confidentiality of guest information
Support management in daily front office operations

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