Description

Job Overview

NSOA is seeking a dedicated Helpdesk Call Coordinator to join their team in Abu Dhabi. This female-only position offers an exciting opportunity to manage customer service requests and consumable orders efficiently while ensuring high levels of customer satisfaction and SLA compliance.

Key Responsibilities

In this role, you will be responsible for handling customer service requests (SR) and consumable requests (CR) using the ERP system. You will coordinate with field engineers to assign service jobs and track progress, ensuring timely updates are provided to customers. Additionally, you will process consumable requests based on contracts, meter readings, and customer usage patterns.

Your duties will also include following up with customers to obtain feedback, monitor satisfaction, and conduct survey assessments. You will actively monitor service level agreements (SLA) to ensure compliance and prepare detailed service reports. Handling customer escalations promptly and facilitating quick resolutions is another important aspect of this position.

Required Skills and Qualifications

The ideal candidate will have experience in helpdesk operations, service coordination, or customer support roles. Strong communication skills combined with the ability to coordinate effectively across teams are essential. Familiarity with ERP systems and knowledge of service management processes will be considered a plus.

Benefits and Work Environment

Working at NSOA in Abu Dhabi offers a professional environment focused on quality customer service and operational excellence. You will collaborate closely with technical and customer service teams in a dynamic, growth-oriented organization.

How to Apply

Interested candidates can apply by submitting their updated resume to bharathi.v@newsmart.ae.