Restaurant Supervisor Required

Description

Job Title: Restaurant Supervisor
Department: Operations
Reports To: Restaurant Manager / Operations Manager

Job Objective

Supervise the daily operations of the restaurant to ensure high-quality service delivery, achieve sales targets, and comply with approved quality and safety standards.

Duties and Responsibilities
1. Operational Supervision

Monitor daily workflow within the restaurant.

Ensure the dining area and kitchen are fully prepared before opening.

Assign tasks to staff according to the work plan.

Handle operational issues promptly.

2. Customer Service

Ensure professional service is provided to guests.

Handle customer complaints and resolve them immediately.

Monitor customer satisfaction levels.

3. Team Management

Supervise attendance, punctuality, and discipline.

Train new employees on restaurant policies and procedures.

Evaluate staff performance and submit reports to management.

Motivate the team to achieve sales targets.

4. Sales and Cash Handling

Monitor daily sales and ensure targets are met.

Ensure accuracy of cashier operations and daily closing.

Review daily financial reports.

5. Quality and Safety

Ensure compliance with hygiene and food safety standards.

Monitor product validity and proper storage.

Adhere to regulatory authority requirements.

6. Inventory Management

Monitor stock levels and raise purchase requests.

Conduct periodic and surprise inventory counts.

Experience Required

Minimum of 3 years of experience in the restaurant industry, including at least 1 year in a supervisory role.

Required Skills

Strong leadership and management skills.

Ability to solve problems quickly.

Excellent communication skills.

Ability to work under pressure.

Knowledge of POS systems.

Ability to manage a multicultural team.

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