Description

Job Overview

Join a leading organization based in Dubai headquarters offering a variety of roles within the Customer Experience Team. We are currently looking for skilled professionals to fill multiple positions including managerial, team leader, and executive roles across customer service, contact center operations, and CRM functions.

Available Positions

• Contracts & Validation Manager
• Contact Center Manager
• Contact Center Team Leader
• Support Center Team Leader
• Support Center Executives
• Customer Care Executives – CRM
• Contact Center Maintenance Agents
• Contact Center Agents

Key Responsibilities

Depending on the role, responsibilities may include overseeing daily contact center operations, managing customer relations through CRM platforms, leading and motivating teams, ensuring service quality standards, validating contracts, and maintaining technical support for contact center systems. Strong focus on delivering premium customer experiences is essential.

Required Skills and Experience

• Demonstrated experience in customer experience management, contact center environments, CRM, or customer service roles
• Proven leadership abilities for managerial and team leader positions
• Excellent communication and interpersonal skills
• Ability to work effectively in fast-paced, customer-focused settings

Preferred Qualifications

Candidates with a background in real estate development, luxury retail sectors, or premium customer service brands will have an added advantage, given the high standards expected in these industries.

How to Apply

Interested candidates are invited to submit their updated resumes to recruitment@binghatti.com to be considered for these exciting opportunities.