Description

Job Overview

We are seeking a skilled Senior Executive – Customer Service to join our dynamic shipping and logistics team based in Dubai. This full-time role is perfect for professionals with a strong background in customer service within the shipping industry, who are ready to contribute to a fast-paced environment.

Key Responsibilities

As a Senior Executive in Customer Service, you will act as the primary point of contact for clients, ensuring their inquiries and issues are resolved efficiently. You will coordinate shipments, provide accurate information regarding logistics processes, and collaborate with internal teams to deliver excellent service. Managing customer expectations and maintaining strong communication channels are crucial aspects of this role.

Required Skills and Qualifications

• Bachelor’s degree in Commerce, Logistics, or a related discipline.
• 3 to 5 years of proven customer service experience in the shipping or logistics sector.
• Excellent communication and organizational abilities combined with strong problem-solving skills.
• Proficiency with MS Office and experience using ERP or CRM software.
• Familiarity with RoRo (Roll-on/Roll-off) and Projects/Breakbulk shipments is highly advantageous.

Benefits

This role offers the opportunity to work within a reputable company in Dubai’s thriving logistics industry. You will gain exposure to international shipping operations and develop your career in a supportive and professional environment.

How to Apply

If you meet the requirements and are interested in joining our team, please send your updated resume to jobs@sharafshipping.com. Kindly include “Senior Executive – Customer Service, Dubai” in your email subject line.