Description

Job Overview

We are seeking a dedicated Customer Service and After-Sales Executive to join our team in Abu Dhabi. This role focuses on ensuring a seamless customer experience by managing inquiries, handling complaints, and coordinating after-sales services effectively. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering outstanding service quality.

Key Responsibilities

The successful candidate will be responsible for:

• Responding promptly to customer inquiries and resolving complaints with professionalism and efficiency.
• Collaborating closely with branches, suppliers, and internal teams to oversee all after-sales processes.
• Tracking and following up on customer orders, repairs, returns, and service requests to guarantee timely resolution.
• Ensuring thorough documentation of all after-sales cases and maintaining accurate records.
• Providing regular updates and generating reports related to after-sales activities.
• Upholding high standards of customer satisfaction and service quality throughout every stage of the customer journey.

Requirements

Applicants must meet the following criteria:

• Filipino nationality is required.
• Age 25 years or older.
• Must hold a Bachelor’s degree.
• Experience in the optical industry is preferred but not mandatory.
• Excellent communication skills paired with strong customer service abilities.
• Capable of coordinating various tasks efficiently and resolving issues effectively.
• High computer proficiency with advanced knowledge of Microsoft Excel, MS Office, and Outlook.
• Ability to manage multiple priorities within a dynamic, fast-paced environment.

How to Apply

Interested candidates are encouraged to submit their updated resume. Only shortlisted applicants will be contacted. Please send your CV via WhatsApp to 052 556 1419.