Description

Job Overview

We are seeking a dedicated Customer Relations Coordinator to join our team in Dubai. The successful candidate will ensure strict adherence to organizational policies and procedures while delivering consistent, high-quality service to our customers. This role is key in resolving customer complaints, enhancing service standards, and maintaining positive customer relationships.

Key Responsibilities

The Customer Relations Coordinator will act as a liaison between customers and sales representatives, managing both pre-sales and post-sales service activities. Responsibilities include providing exceptional customer service to boost satisfaction, handling inquiries and complaints through phone and email efficiently, and supporting order processing tasks such as taking orders, offering pricing details, and coordinating appropriate shipping methods.

The role also involves monitoring the timely shipment of products, managing calls related to returns, product samples, referrals, and promotions. Strong communication and a customer-focused approach are essential to foster solid relationships with global clientele.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration or a related field
• 2 to 5 years of experience in customer service within the retail or service industry
• Proficiency in SAP and familiarity with logistics management
• Advanced computer skills, including Microsoft Office Suite and Outlook
• Excellent verbal and written communication with strong attention to detail and a process-oriented mindset
• A customer-centric attitude with the ability to handle complaints and inquiries effectively

How to Apply

Interested candidates can apply by submitting their updated resume.