Description

Job Overview

We are seeking an experienced Customer Service Manager to join a reputable Saudi-based company located in Riyadh. This role is ideal for a motivated professional with a strong background in customer service and team leadership, who is fluent in Arabic and proficient in English.

Key Responsibilities

The successful candidate will be responsible for overseeing daily customer service operations and ensuring exceptional service delivery. You will handle customer inquiries with accuracy and professionalism while managing and leading the customer service team to meet company standards.

Required Skills and Qualifications

• Relevant educational background related to the customer service field
• Minimum of two years of experience in customer service management
• Proficiency in utilizing CRM software to manage customer interactions effectively
• Fluency in Arabic and strong command of English, both written and spoken
• Excellent verbal and written communication skills to engage with customers and internal teams successfully

How to Apply

Interested candidates are invited to apply by sending their updated resume to Hr@roxashop.com. We encourage qualified professionals looking to advance their careers in customer service leadership to submit their applications promptly.