Description

Job Overview

Al Ghurair Exchange is seeking a dedicated Customer Service Agent to join their team in the United Arab Emirates. This role offers an excellent opportunity for professionals with experience in customer service within exchange houses to contribute to a dynamic environment while enhancing customer satisfaction.

Key Responsibilities

The successful candidate will be responsible for managing customer interactions across multiple channels including phone calls, chats, and emails. Providing timely and accurate information, addressing customer concerns with professionalism, and ensuring smooth coordination between internal departments, branches, banks, and service providers will be essential duties.

Required Skills and Experience

• Bachelor’s degree in any discipline
• Proficiency in spoken and written Arabic
• Between 1 to 3 years of experience in customer service roles
• Specifically, 1 to 3 years of experience working in a customer service capacity within exchange houses
• Strong communication and interpersonal skills to effectively interact with customers and internal teams

How to Apply

Interested candidates are invited to submit their resumes via email. Please send your application to careers@alghurairexchange.com to be considered for this role.