Description

Job Overview

We are seeking a dedicated Help Desk Operator to manage resident inquiries, complaints, and service requests within a residential compound. This role is essential for ensuring smooth communication between residents and various facility management teams, providing a high level of customer service and support.

Key Responsibilities

The Help Desk Operator will serve as the primary point of contact for residents, handling requests through calls, emails, and WhatsApp messages. Key duties include registering and managing complaints, coordinating maintenance activities with technical teams covering HVAC, electrical, plumbing, and civil works, and maintaining clear communication with housekeeping, security, and accommodation departments. The operator will follow up on pending work orders to guarantee timely resolution, escalate urgent issues as needed, and document all interactions and activities accurately. Additionally, the role involves preparing daily, weekly, and monthly reports and ensuring smooth shift handovers.

Required Skills and Qualifications

The ideal candidate should hold at least a high school diploma, with a bachelor’s degree being advantageous. Prior experience in customer service or facility management is preferred. Proficiency in English is required, and knowledge of Arabic is a plus. Candidates must be comfortable using basic computer applications, including MS Office and Excel. Strong organizational skills, the ability to follow up efficiently, and a professional and approachable demeanor are essential.

Performance Metrics

Success in this role will be measured by the responsiveness to resident inquiries, the effective handling and closing of complaints and work orders, and the level of resident satisfaction. Accurate and timely reporting along with well-managed documentation will also be key performance indicators.

Expected Outcome

The Help Desk Operator will contribute to providing exceptional resident support, ensuring all complaints and service requests are addressed promptly and coordinating closely with facility departments to maintain a safe and comfortable living environment within the compound.

How to Apply

Interested candidates can apply by submitting their updated resume or contact 0504292452 for further details.