Description

Job Overview

We are seeking a skilled Customer Service Executive to manage comprehensive customer service operations within the logistics and freight forwarding sectors. This role involves overseeing shipments across sea, air, and road for both import and export processes, ensuring smooth communication and high-quality service delivery to clients.

Key Responsibilities

The successful candidate will be responsible for handling all aspects of customer service related to freight forwarding. Key duties include providing accurate freight pricing and preparing quotations, maintaining regular shipment follow-ups with brokers, managing shipment documentation, and tracking consignments to ensure timely delivery and customer satisfaction.

Required Skills and Experience

Applicants should possess proven experience in customer handling within the logistics industry. Strong expertise in freight pricing, quotation management, and shipment documentation is essential. The ability to coordinate effectively with brokers and follow-up on shipments is a must for this position.

Location

This role is based in Jeddah, Saudi Arabia, and candidates should be prepared to work in this location.

How to Apply

Interested candidates are invited to share their updated profiles directly via email to operations@mwtworld.com. Please ensure your current resume highlights your relevant experience in logistics and customer service.