Description

Job Overview

We are seeking a skilled IT Help Desk Support Specialist to join our team in Khobar. This role involves providing technical assistance to end users, resolving hardware and software issues, and ensuring the smooth operation of IT systems and equipment. The ideal candidate will have hands-on experience supporting Windows environments and familiarity with network troubleshooting.

Key Responsibilities

• Respond promptly to technical support requests from end users.
• Troubleshoot and resolve issues related to Windows 10/11 operating systems.
• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Manage and update Active Directory user accounts and permissions.
• Conduct basic network troubleshooting covering TCP/IP, DNS, and DHCP protocols.
• Maintain and support printers and peripheral devices.
• Utilize ticketing systems to document and track support tasks.
• Adhere to cybersecurity best practices to maintain system integrity.

Required Skills and Experience

• A Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1 to 3 years of practical experience in an IT Help Desk or technical support role.
• Strong proficiency with Windows 10/11 and Microsoft 365 suite.
• Solid understanding of Active Directory administration.
• Familiarity with network fundamentals such as TCP/IP, DNS, and DHCP.
• Experience working with printers, peripherals, and ticketing systems.
• Basic knowledge of cybersecurity principles and best practices.
• Excellent problem-solving abilities and communication skills in English.
• Ability to work both independently and collaboratively within a team.

How to Apply

If you meet the qualifications and are motivated to contribute your technical support skills, please send your updated resume to s.alwidaah@gmail.com for consideration.