Description

Job Overview

We are seeking a motivated and detail-oriented Customer Service and Operations Coordinator to join our team in Bahrain. This position is ideal for a Bahraini national who excels in managing customer interactions and coordinating daily meal subscription operations. You will play a vital role in ensuring smooth communication between customers, the kitchen team, and delivery drivers, while maintaining accurate records and delivering excellent service.

Key Responsibilities

The role involves a blend of customer service and operational coordination, including:

• Welcoming customers and providing friendly, professional assistance.
• Managing weekly and monthly meal subscription plans efficiently.
• Handling customer inquiries through WhatsApp, phone, and in-person communication.
• Processing payments and reconciling daily cash and sales records accurately.
• Preparing and updating customer meal schedules and subscription details.
• Printing and communicating daily meal production lists to the kitchen staff.
• Coordinating with the kitchen to ensure meals match individual customer plans.
• Verifying that all orders are correctly packaged, labeled, and ready for delivery.
• Liaising with delivery drivers to guarantee timely order distribution.
• Monitoring customer preferences, allergies, and special instructions carefully.
• Maintaining detailed customer information using Excel, online forms, and internal software systems.
• Providing basic guidance on healthy meal options and subscription packages.
• Resolving customer concerns with professionalism and following up to ensure satisfaction.

Required Skills and Qualifications

• Bahraini nationality is required.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Proficiency in Microsoft Excel and comfortable navigating digital platforms and online forms.
• Highly organized with excellent attention to detail.
• Ability to coordinate effectively between customers, kitchen staff, and delivery teams.
• A basic understanding of healthy meals and nutrition is preferred.
• Experience in customer service, hospitality, restaurant operations, or administrative roles is advantageous.

How to Apply

Interested candidates are invited to submit their updated resume via email to info.partners10@gmail.com. Please mention Customer Service & Operations Coordinator (Bahraini) in the subject line of your application.